Terms & Conditions

The following Terms and Conditions of Service apply to all products and services provided by Pixxden.com

Acceptance of quotation and payment of deposit will be taken as acceptance of the following terms and conditions. Please ensure you have read and fully understand what is written below. Please contact us if have a query

Project Acceptance

At the time of proposal, Pixxden will provide the customer with a written estimate or quotation by email. These Terms and Conditions can be read at any time on the Pixxden website.

A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Pixxden.

Alternatively, the client may send an official purchase order in reply to the estimate or quotation which binds the client to accept our terms and conditions, or an email acknowledging acceptance of the quotation.

For the avoidance of doubt, the Pixxden Terms & Conditions are what govern the job, not any conditions on the customer’s purchase order.

Logo Design 

Concepts: Within 7 business days of receiving your company information and deposit, Pixxden will create up to five different logo design concepts for your business. Logo designs will be submitted for your review via E-mail unless otherwise negotiated. Upon receipt of your feedback on these designs, Pixxden will make any needed changes to your favorite of the three logo designs until you are completely satisfied. Up to three rounds of revision are included in quoted price. Further revisions will incur additional costs at Pixxden’s current hourly rate. 

File Delivery: After the final logo design is approved, the logo designs to you as a digital files (.jpg, .pdf, and .eps graphics file formats).

 Ownership: You, the client, have ownership of the final logo design for use in any media application that is beneficial to your business. Pixxden retains the right to use the final logo, or any versions of the logo created in the process, within printed and on-line portfolios, including promotional materials such as newsletters and advertisements. The client also gives Pixxden permission to use client’s full name, business address, and/or website address, for testimonial purposes on her website, or other business related media. The client understands that it is the client’s responsibility to copyright the logo design (www.copyright.gov) and/or seek trademark (www.uspto.gov/main/trademarks.htm).

 Originality: Pixxden affirms that our logo designs are original and therefore owns the rights granted under this agreement, and that the rights granted do not conflict any other agreement. 

Delays: Illness, injury, or other events beyond Pixxden’s control, such as: fire, theft, computer failure, and Acts of God may result in a delay of unpredictable length.

 Termination: The client has the right to terminate this Agreement if, Pixxden fails to complete the Logo within 60 days of deposit submission. If agreement is terminated for any reason other than failure to deliver within 60 days, Pixxden shall retain the deposit.

NOTE: Before you confirm your agreement to these terms, please make sure you understand all of the above agreement. Should you have any questions or concerns regarding these terms, please contact us before advising us of acceptance.

 Print Design

Print design includes but is not limited to flyers, brochures, posters, advertisements, magazine, newsletters, postcards and other marketing collateral for profit or non-profit purposes. 

Concepts: Within 7 business days of receiving your company information and deposit, Pixxden will create a design concept for your project. Designs will be submitted for your review via E-mail unless otherwise negotiated. A personalized proposal will be submitted to the client that includes details on how many revisions will be included for the estimated cost. Total project fees may be negotiated in lieu of an hourly rate. Further revisions will incur additional costs at Pixxden’s current hourly rate. 

Ownership: You, the client, have ownership of the final design for use in any media application that is beneficial to your business. Pixxden retains the right to use the final design, or any versions of the design created in the process, within printed and on-line portfolios, including promotional materials such as newsletters and advertisements. The client also gives Pixxden permission to use client’s full name, business address, and/or website address, for testimonial purposes on her website, or other business related media.

The client understands that it is the client’s responsibility to copyright the design

(www.copyright.gov) and/or seek trademark (www.uspto.gov/main/trademarks.htm).

 Originality: Pixxden affirms that all designs are original and therefore owns the rights granted under this agreement, and that the rights granted do not conflict any other agreement.  

Delays: Illness, injury, or other events beyond Pixxden’s control, such as: fire, theft, computer failure, and Acts of God may result in a delay of unpredictable length.

 Termination: The client has the right to terminate this Agreement if, PIXXDEN fails to complete the design by any deadline that has been submitted and agreed upon in writing. If agreement is terminated for any reason other than failure to deliver within agreed-upon timeframe, Pixxden shall retain the deposit.

 Performance Liability: PIXXDEN does not warrant that the functions supplied by design(s), consultation or advice, will be uninterrupted or error-free. The entire risk as to the quality and performance of the logo is with client. In no event will PIXXDEN be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the printing, reproduction of, or appearance of the design, even if PIXXDEN has been advised of the possibility of such damages.

 NOTE: Before you confirm your agreement to these terms, please make sure you understand all of the above agreement. Should you have any questions or concerns regarding these terms, please contact us before advising us of acceptance.

 Charges for Design: Charges for design services to be provided by Pixxden will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable payment of 40% of the quoted fee will become immediately due.

Unless agreed otherwise with the Client, all design services require an advance payment of a minimum of 40% of the project quotation total before the work commences or is supplied to the Client for review. The remaining 60% percent of the project quotation total will be due upon completion of the work.

Payment: In return for graphic design services, the client agrees to pay the total fee payable in one payment. A 40% deposit is required before any work begins and the remaining payment when the final design is approved but before it is delivered. The client understands that the final design belongs to Pixxden until paid in full. In the event of termination of this Agreement, Pixxden owns the design and has the right to complete, exhibit, and/or sell the design Furthermore, Pixxden owns all the design concepts created before the final design. The client understands that once the final invoice is paid in full, the client has the right to use the design in all media useful for business promotion and that Pixxden reserves the right to display the design for business promotional use.

Any invoice queries must be submitted by email within 15 days of the invoice date.

Payment method: Paypal, Payoneer, Western Union,

Charges for Extra Work

Charges for any additional services requested during the project that are over and above the estimated time or out of scope, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.

Source Files

We will supply proofs and PDF files as appropriate for printing, or other graphics files as detailed in the job scope or request.

Charges for design work do not cover the release of our copyright design source files, including but not restricted to psd, AI, png, or other source files or raw code; if the Client requires these files for transfer to an in-house or other designers, they will be subject to a separate quotation or ‘buy-out’ charge.

Data Formats

The client agrees to Pixxden’s definition of acceptable means of supplying data to the company.

Text is to be supplied to Pixxden in electronic format as standard text (.txt), MS Word (.docx) or via e-mail / FTP or shared folder.

Images which are supplied in an electronic format are to be provided in a format as prescribed by Pixxden via e-mail / FTP. Images must be of a quality suitable for use without any subsequent image processing, and Pixxden will not be held responsible for any image quality which the client later deems to be unacceptable.

Pixxden cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.

Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services, colour correction and alteration of images

Rights of Access for Website Construction

The client agrees to allow Pixxden all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords.

The customer also agrees to allow Pixxden access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.

The customer agrees to supply Pixxden with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.

Design Project Completion

Pixxden considers the design project complete upon receipt of the customer’s signed Approval form or signoff email. Other services such as printing, display panel production, website uploading, publishing etc either contracted on the client’s behalf constitute a separate project and can be treated as a separate charge.

Website design only

Pixxden require that a template is approved by the customer before coding of a site commences. Once the template(s) for the web site are approved by the customer, coding will commence; any changes to navigation items, colours, structure or content that requires changes to the template will incur an additional charge.

Once web design is complete, Pixxden will provide the customer with the opportunity to review the resulting work. Pixxden will make one set of minor changes at no extra cost within 15 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to Pixxden by e-mail.

PIXXDEN will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 15 days of the start of the review period.

Hosting websites

Pixxden offers a limited hosting service through an out-sourced virtual server. Pixxden does not guarantee continuous service and will accept no liability for loss of service, whatever the cause.

Pixxden may request that clients change the type of hosting account used if that account is deemed by Pixxden to be unacceptable because of poor service, lack of bandwidth or in any other way insufficient to support the website. Fees for hosting on Pixxden’s virtual server are due at the commencement of any period of service and are non-refundable.

Fees due to third party hosting organisations are the responsibility of the client and Pixxden are not liable for their payment, nor for the renewal of domain names, which are the sole responsibility of the customer / domain owner.

Domain Registration

Pixxden cannot guarantee the availability of any domain name. Where Pixxden is to register a domain name on behalf of a client it will endeavor to do so but the client should not assume a successful registration.

Search Engine Submission

Due to the infinite number of considerations that search engines use when determining a site’s ranking, Pixxden cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added. Pixxden recommend that customers use a professional SEO company and are happy to provide details of such companies, but accept no responsibility for their services.

Design Credits

The customer agrees to allow Pixxden to place a small credit on printed material exhibition displays, advertisements and/or a link to Pixxden own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page. The customer also agrees to allow Pixxden to place websites and other designs, along with a link to the client’s site on Pixxden’s own website for demonstration purposes and to use any designs in its own publicity and portfolios.

Rights of Refusal

Pixxden will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Pixxden also reserves the right to refuse to include submitted material without giving reason. In the situation where any images and/or data that Pixxden does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the customer is obliged to allow Pixxden to remove the contravention without hindrance, or penalty. Pixxden is to be held in no way responsible for any such data being included.

Cancellation

Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Pixxden will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Pixxden within 15 days of such instruction being issued, will be liable for the full quoted cost of the project.

Disclaimer

Pixxden makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Pixxden will not be held responsible for any and all damages resulting from products and/or services it supplies. Pixxden is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Pixxden responsible for any such loss or damage. Any claim against Pixxden shall be limited to the relevant fee(s) paid by the customer.

Pixxden reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Pixxden will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

Pixxden and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Pixxden recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.

General

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Pixxden reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

Acceptance of Terms and Conditions and Quotation

The placement of an order for design and/or any other services offered by Pixxden, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at www.Pixxden.com.

An estimate validated by the customer’s signature on the estimate or quotation form, or by email, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Pixxden.